Client Relations

Step 1. Please talk to us

Our staff are here to help you. So if you have a concern or complaint, please talk to your Private Bank Director.

A copy of our Customer Satisfaction Brochure (PDF, 101 KB) is available for you to download.

If we do not satisfy your concern or complaint, please contact our Customer Relations Team (see Step 2).

Step 2. Customer Relations Team

If St.George Private Bank are unable to resolve your concern or complaint, please call our Customer Relations Team.

St.George Customer Relations
Phone: 1800 804 728 (toll free outside the Sydney metro area - Sydney number is 9553 5173)
Fax: (02) 9952 1080
Email: customerrelations@stgeorge.com.au

If we still have not satisfied your concern or complaint, you may escalate your complaint to the Australian Banking Industry Ombudsman (see Step 3).

Step 3. Australian Banking Industry Ombudsman

The Australian Banking Industry Ombudsman offers an independent alternative dispute resolution process to individual customers. This is a free service and the contact number is 1800 337 444 (toll free).

St.George Private Bank comply with the Code of Banking Practice. For more information, visit the St.George website.